Help Center

Are you feeling a bit lost? Don’t worry! Let us help you!

I don’t have a PayPal account, how can I get this?

Don’t worry you can use your credit card/debit card to make a payment with PayPal. You don’t need a Paypal account.

Do you offer refunds?

Refund can only be issued if you didn’t get the access to the file within 24 hours and on your request. Due to the nature of digital file, refund can’t be issued beyond of the reason above (including the reason that it doesn’t work with your machine/program, hence I suggest you to try the sample files. You can download the sample files here and try with your machine/program. If it doesn’t work with your program, please double check your software version (E.g. Silhouette Studio BASIC/free dition can not read SVG but DXF format). If you have any questions, please feel free to contact me.

You can read our refund policy here.

I have clicked the confirmation link from the email but I can’t log in. What should I do?

Please try one of these solutions below:

  1. Please try to login using your username and password in case your account has already been confirmed by the system.
  2. If #1 doesn’t work, please resend the verification email, close all opened OhMyCuttables website tab from the browser, and then click that verification email.
  3. If #2 still doesn’t work, please clear your browser cache and then try again afterwards.
How to download my purchased files?

Once your payment has been received and confirmed, you will get the link to access the file (please also check your email inbox / spam folder). Or you can login to your account and go to “My Downloads”.

It’s an instant download but if you didn’t get the access to the file within 1 hour, please contact us for manual confirmation). Please keep in mind that no physical goods will be shipped to your address since it’s a digital product.

How to open the downloaded ZIP file?

If you use Windows PC, please right click on the downloaded ZIP file and then select “Extract All”.

If you use iOS devices (iPhone/iPad), you can follow this guide.

Does it work with my machine or program?

Most of our designs are saved in 5 different file formats SVG, DXF, EPS, JPEG, PNG. As long as your program can read one of them, you can use these designs. Please download the sample files here and try this sample files with your machine/program.

If you use Silhouette Studio program please check your software version. If it’s a Basic edition(free one) you can use the DXF format. If it’s a Designer edition (paid one), you can use the SVG format. If you have any questions, please feel free to contact me.

Why my image is blurry?

If you use the Cricut or Silhouette program, you can use the SVG or DXF format instead of PNG or JPEG. The SVG and DXF format can be enlarged without having any issues. Otherwise, PNG and JPEG are raster graphics, and it will be blurry when we make it bigger. Please contact us and let me know the size you need, we would be more than happy to re-save it in that size for you.

Can I use the designs for commercial use?

Yes, you can. Each purchased item comes up with a commercial use license which means you can use the design to sell UNLIMITED physical/tangible end product (t-shirt, mug, necklace, sticker, cap, etc) but you are NOT ALLOWED to sell the design in any digital format.

While free item doesn’t come up with commercial use license which means you can use the design only for personal project and it must be in physical/tangible end product (t-shirt, mug, necklace, sticker, cap, etc). If you’d like to use the free items for commercial use, you can join our VIP membership HERE.

Can I use the design to sell other digital file?

No, it’s not allowed.

Can I use the design for Print On Demand website?

No, it’s not allowed.

CAN’T FIND THE ANSWER?

Can’t find the answer to your question? You can contact us using the contact form below.

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